Zendesk Action Block

The Zendesk Action Block enables full support ticket management — create, update, search, and comment on tickets to automate customer support workflows.

⚠️

API Token Required. Get your API token from Zendesk Admin Center (opens in a new tab) under Apps and Integrations > Zendesk API.

Setup

You need three things to connect:

Subdomain: Your Zendesk subdomain (e.g. yourcompany from yourcompany.zendesk.com)
Email: Agent email address
API Token: Generated from Admin Center

Supported Actions

Create Ticket

Creates a new support ticket with subject, description, priority, status, requester info, and tags.

Update Ticket

Updates an existing ticket's status, priority, subject, or tags.

Get Ticket

Retrieves full details of a ticket by ID.

List Tickets

Lists all tickets in your Zendesk instance.

Add Comment

Adds a public reply or internal note to a ticket.

Search Tickets

Searches tickets using Zendesk query syntax (e.g. type:ticket status:open priority:urgent).

Use Cases

Auto-create tickets from WhatsApp/Email/Telegram messages
Route tickets by priority using AI classification + Conditional Logic
Auto-reply with KB articles using LLM Agent + Add Comment
Escalate urgent tickets to Slack channels
Track SLA compliance with Schedule triggers
Build multi-channel support (WhatsApp + Email + Telegram → Zendesk)

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