Intercom Action Block

The Intercom Action Block allows you to manage contacts, conversations, and messages within Intercom from your workflows.

Supported Actions

• Manage Contacts - Create, update, search, or delete contacts (leads and users).
• Manage Conversations - Create, reply to, close, or snooze conversations.
• Send Messages - Send in-app messages or emails to contacts.
• Tag Contacts - Add or remove tags from contacts for segmentation.
• Search Conversations - Query conversations by status, assignee, or tag.

Configuration

• Access Token - Intercom API access token with required scopes.
• Contact ID - Target contact identifier for contact-specific operations.
• Conversation ID - Target conversation for reply or update actions.
• Message Body - Content of the message to send.

Use Cases

• Automatically create Intercom contacts when new leads enter your workflow.
• Route chatbot conversations to Intercom for live agent handoff.
• Tag and segment users based on their behavior in your workflows.