How to Get Help
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Response Times
| Support Channel | Response Time | Availability |
|---|---|---|
| Support Bot | Instant | 24/7 |
| Email Support | Within 24 hours | Business days |
| Documentation | Self-service | 24/7 |
Tips for Faster Resolution
- Search First: Use the documentation search before reaching out
- Be Specific: Include error messages, screenshots, and steps to reproduce
- Check Status: Verify your bot is published and properly configured
- Include Details: Mention your plan type and bot ID when contacting support
- Test Locally: Use the preview mode to debug issues before deployment